Privacy Policy

Effective Date: March 28, 2025

Introduction

Welcome to SocialCX and Acumen Customer Experience (AcumenCX) ("we," "our," or "us"). Protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our websites, use our services, or interact with our platform.

By accessing or using SocialCX or AcumenCX, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

1. Information We Collect

a. Personal Information

When you register for our services, contact us, or interact with our platform, we may collect:

  • Name
  • Email address
  • Phone number
  • Business details (if applicable)
  • Payment details (for paid services)

b. Non-Personal Information

We may collect non-personally identifiable information, including:

  • IP address
  • Browser type and device information
  • Website usage data (e.g., pages visited, time spent)
  • Cookies and tracking technologies

c. Information That We Collect Automatically

When you interact with our website or services, we may automatically collect information such as:

  • Log data, including IP address, browser type, access times, and referring URLs
  • Device information, such as device type, operating system, and unique device identifiers
  • Behavioral data, including how you navigate and interact with our website and services
  • Location data, if you permit location tracking

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services
  • Personalize user experience
  • Respond to inquiries and support requests
  • Monitor website performance and security
  • Send updates, promotional materials, and important notices
  • Comply with legal and regulatory requirements

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Acumen Customer Experience (AcumenCX)
Email: info@socialcx.in
Website: www.socialcx.in
Address: Plot Number 383, Third Floor, Sector 22, Faridabad 121001
Phone: +91 7982526180